Customers should make plans now ahead of any potential severe weather
BEAUMONT, Texas – Entergy Texas is continuing to monitor and plan for any potential impacts of two tropical systems. While the paths and intensity of Hurricane Marco and Tropical Storm Laura could change, the company is preparing for multiple scenarios as well as the enhanced risks of severe thunderstorms, strong winds, heavy rains, high tides and coastal flooding in portions of southeast Texas.
Entergy Texas is mobilizing a storm team consisting of Entergy crews and contractors, to restore power quickly and safely to customers should outages occur. In addition, the company is preparing to move equipment that sits in low-lying areas to higher ground should conditions warrant. High-water vehicles, marsh buggies, airboats and drones have also been secured should they be needed during any restoration efforts.
While it may be too soon to determine the exact location, timing and magnitude of both storms, Entergy encourages customers to continue monitoring local weather alerts, have a personal plan in place and be storm ready. It is important to remember that due to the additional measures that must be taken because of the COVID-19 pandemic, restoration times could be extended, especially if there are widespread outages.
“These storms Marco and Laura, combined with the pandemic, create a potential triple threat to southeast Texas,” said Allen East, vice president of distribution for Entergy Texas. “This has been an unprecedented year for everyone, but I'm confident we have the resources and workers necessary to successfully respond to what is another unique set of challenges. We urge everyone to have plans in place and be storm ready. We will get through this together.”
Due to the COVID-19 pandemic, crews will continue to practice social distancing while in the field, and Entergy asks that customers do the same. For the safety of crews and customers, please stay away from work zones. If there is a need to report a service problem, customers should call 1-800-ENTERGY.
Stay Informed
Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how customers can stay updated throughout the event:
- Download the Entergy App at entergyapp.com. Customers can use the app to report outages or check on the status of power at their home or business.
- Entergy’s View Outages website includes maps that show where outages are located and give information about restoration progress.
- Sign up for text messages about storm and restoration efforts by texting REG to 36778 with your account number and ZIP code.
- The Entergy Storm Center website has storm safety, preparation and restoration information that is updated throughout the day.
- Operation: Storm Ready Guide is a free downloadable guide that helps customers plan and prepare for weather emergencies.
Follow us on Social Media
Social media plays an important role in keeping customers informed, and the company places a high priority on updating its social media channels throughout an event. Customers can follow Entergy Texas on Facebook and Twitter.
Entergy Texas, Inc. provides electricity to approximately 461,000 customers in 27 counties. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of approximately $11 billion and more than 13,000 employees.