Entergy Update

By Harold Mann

Entergy Texas crews have restored power to more than 70% of customers impacted by Tuesday’s severe weather. Critical transmission infrastructure and substation repairs are underway, which will allow crews to begin restoring additional customers in Orange County overnight. 

As of 8:30 p.m., approximately 9,300 customers were without power, down from a peak of more than 32,000 at 5 p.m. Tuesday.  

Over 700 workers remain in Southeast Texas assisting with restoration efforts.  

Key messages: 

  • Power has been restored to all customers in Beaumont and Winnie networks who can safely receive power. If you are still without power, check for damage to your electrical equipment. If your electrical equipment appears undamaged, call 1-800-9OUTAGE (800-968-8243).  
  • Most Port Arthur network customers are expected to be restored tonight with the exception of about 30 customers who will be restored Thursday due to extensive damage found during restoration. - 
  • Orange County remains the most heavily impacted area due to equipment damage. Critical transmission infrastructure and 11 substations were damaged by the storms. Currently, eight substations have been restored. This equipment is critical as it carries power into the area.  
  • Roughly 9,000 Orange County customers remain without power as of 8:30 p.m. Crews continue working to energize substations which will allow Entergy to begin restoring additional customers overnight and into tomorrow. Customers in the hardest hit areas are expected to be restored end of day Thursday.  
  • We will continue providing additional information and restoration times. The next update will be at 11 a.m. Thursday. 

Current outage numbers and estimated restoration times as of 8:30 p.m.: 

Area 

Customers Out 

Estimated Restoration Time* 

Orange Network (Includes Bridge City, Little Cypress, Mauriceville, Pine Forest, Pinehurst, Rose City, Vidor, and surrounding areas) 

8,976 

Thurs, Jan 26, 10 p.m. 

Port Arthur Network (includes Groves, Nederland, Port Neches, Taylor Landing and surrounding areas) 

294 

Thurs, Jan 26, 5 p.m. 

*Estimated restoration times are subject to change as damage assessments continue. Continue to check the View Outage map for additional restoration time updates specific to your location. 

Network updates as of 8:30 p.m.:  

Orange Network (includes Bridge City, Little Cypress, Mauriceville, Pine Forest, Pinehurst, Rose City, Vidor and surrounding areas): 

  • 8,976 customers remain without power in Orange County, down from about 12,000 at 4 p.m. 
  • Damage assessments found 48 downed poles, 20,400 feet of downed wire, 25 damaged transformers and 36 damaged crossarms. 
  • Additional resources have shifted to the area and continue working to restore customers. Crews continue working in areas near US 90 West and Pier Rd. Additional areas will see customers restored as substations are brought online. 

Port Arthur Network (includes Groves, Nederland, Port Neches, Taylor Landing and surrounding areas): 

  • 294 customers remain without power, down from 424 at 4 p.m. 
  • Damage assessment found seven downed poles, 3,600 feet of downed wire and seven damaged crossarms. 
  • Crews continue to restore power in the Port Acres, Port Arthur, Groves and Taylor Landing areas. ` 

Beaumont Network (includes Bevil Oaks, China, Nome, and surrounding areas): 

  • Entergy has restored power to all customers affected by Tuesday’s storm that can safely receive power. If you are still without power, check for damage to your electrical equipment. If your electric equipment appears undamaged, Text OUT to 36778, use the Entergy app or call 1-800-9OUTAGE. 

Winnie Network (includes Anahuac, Bolivar Peninsula, and surrounding areas): 

  • Entergy has restored power to all customers affected by Tuesday’s storm that can safely receive power. If you are still without power, check for damage to your electrical equipment. If your electric equipment appears undamaged, Text OUT to 36778, use the Entergy app or call 1-800-9OUTAGE. 

Safety is our number one priority. If you lose power, keep the following tips in mind: 

  • Stay away from downed power lines, and assume they are energized.  
  • Report a power outage on the myEntergy site or call 1-800-9OUTAGE. There is no need to speak with a customer service representative to report an outage if completed online. 
  • If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting the generator to the whole house, do so only if the connection has been installed by a licensed electrician to prevent back feed on to the distribution system. Find more generator safety tips here. 
  • Do not open your refrigerator or freezer door. Food will stay cold much longer this way.   
  • Please stay clear of linemen as they work to safely restore power.  

Stay informed 

Be sure to stay informed throughout the restoration process using the following resources: 

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